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Castello 4149 - Riva degli Schiavoni, Venice, 30122
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| Opinions Hôtes | |
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87%
662 hôtes et 69 commentaires |
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Commentaires des Hôtes
Ecrit par ann levin, United States
The whole experience, from booking, to checkin, to help at the hotel, to breakfast, to help while in Venice, was an absolute pleasure. Thank you
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beautiful breakfast, lovely garden
hotel will arrange sightseeing
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A well priced elegant jewel located just steps away from the boat stop.
Friendly service, anxious to please.
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Ecrit par zippora dolev, herzelia, Israel
we liked very much the hotel,great location,very pleasnt staying.
we will come back
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negative
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wonderful
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Ecrit par Nellie Smith, New York, NY 10023, United States
The staff is very professional, friendly and helpful.
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I love the way VeniceBy.com describes the hotels, very accurately. I will be using RomeBy to book my hotel in my next trip, which will be in May 2003. Thank you very much.
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I had dinner at the restaurant and was very pleased, especially with the live music. The pianist/musician performing is just excellent! Keep him! I invited a friend and he was also very impressed with him.
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Definitely, for the reasons already explained.
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Excellent. But, if you don't want noise, don't ask for a room facing the Lagoon :)
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Ecrit par LEISHA HOGARTH, Essex, United Kingdom
Room was Ready within Minutes of us Checking-in, which we did at 12pm. Due to an Early Flight.
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Excellent Hotel, Very Clean. Could Not think of a Negative regarding this Hotel.
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Very Quick and Easy Check-out, Hotel Ordered Water Taxi which Arrived within Minutes.
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Very Good Location, Excellent Stay. A Beautiful Hotel. Very Helpfull Staff always willing to help your Every Need. Was made to Feel Very Welcome.
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Ecrit par Peter Allnutt, Ipswich, United Kingdom
We would thoroughly recommend the Metropole to anyone.The hotel was excellant in every way and added to the pleasure of our visit to Venice
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Ecrit par Steve Gentry, United Kingdom
Extremely impressed and excellent first impressions
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Faultless
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Metropole were aware that my wife and I were celebrating a 10th wedding anniversary and made every effort to make it special. We had a fantastic room, great service and the staff could not be faulted on their professionalism and courtesy.
A truly memorable and delightful stay.
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Ecrit par Judith Harwood, Rancho Palos Verdes, California 90275-5215, United States
Outstanding hotel furnished with beautiful antiques and furniture. Very comfortable beds. Breakfast was delicious and service was excellent. I would stay again in a heartbeat!
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Very easy tranfer from water taxi into hotel. Side door accomodates water taxi with one easy step onto side platform.
Outdoor patio restaurant was fabulous. Live entertainment (musician) was wonderful.
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Outstanding & good value for the money.
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Ecrit par Natalia Lang, London, United Kingdom
Rooms are very nice -comfotable and cosy. Staff is always ready to help with any matters and food is superb. We will certainly go back. General comment - it's a very charming place.
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Well organised - no pressure to live the room. Bags were looked after until our departure in the evening. Water taxi arranged on time.
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Place has lots of charm - you fill that you stay at friends' country house - and superb food.
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Ecrit par Robert Rosenthal, Solana Beach, California 92075, United States
The staff was great!
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Everything was perfect!
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Ecrit par Torbjorn Ulver, Norway
We arrived by vaporato (water-bus) from the airport, and were wished welcome by a nice reception clerk who informated us about the hotelservices and a short orientation about Venice.
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We lived in a Junior Suite that was very nice. Our chambermaid was very nice, smily and serviceminded. She really deserved our tips to her.
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The Metropole Hotel was very charming and the staff was proffesional and friendly.
The collection of old furitures and other accessoires was very special and interesting.
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Ecrit par Jennifer Lynton, Mt. Waverley, Australia
We asked for a water taxi to be taken to the airport and within a few minutes one was waiting for us.
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We would strongly recommend the Hotel Metropole to anyone. We found the staff to be most welcoming and helpful.
We were very fortunate in that we booked a side or back room and we were given a wonderful front, corner room with a fantastic view over the lagoon. It was pure magic.
The breakfast room is lovely and there is plenty to eat and you are not hurried at all.
It is a pure Vnetian hotel with wonderful glass chandeliers and beautiful antique furniture.
We were most thrilled that it is right next door to Vivaldi's church. What more could anyone ask for when visiting beautiful Venice.
From now on, we will only stay at the Hotel Metropole when we visit Venice.
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Ecrit par Jeremy Snow, United Kingdom
All the staff on the Reception desk were particularly courteous and welcoming.
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We were very comfortably accommodated, an a room largely than I expected. The staff were delightful, and the premises memorably Venetian. The whole Metroplole experience substantially enhanced our enjoyment of Venice.
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Again, excellent. It was no trouble to store our luggage well beyond check-out time and to help us book and board a water taxi later in the day. Most efficient.
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I can't remember whether it was clear that the Metropole has such a prominent position, right on the promenade. Very close to San Marco, yet far enough away for peace and quiet. The outlook from the front is great, and there is a private water taxi stage for the side door.
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You could do no better than to stay in the Metropole for a taste of real Venetian hospitality, decor, style and comfort.
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Ecrit par Kate Gee de Lopez, 0201 Oslo, Norway
As our group of 8 were arriving at 11.30 p.m after a long trip from Oslo, we asked the hotel to arrange pick up from the airport with private water taxi. This was done extremely efficiently and although expensive, was worth every euro to be able to glide effortlessly into the water entrance of the hotel in style!! Another big plus was that the barman opened the bar again to serve us some drinks after arrival.
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Our group og 8 people (4 doubles) was allocated 2 garden rooms and 2 side canal rooms which was a good idea as it was easier for us to choose who would have what. The only complaint was that there was a compressor in the back garden which was on all night and somewhat disturbed the rooms on that side.
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They were in a great hurry to check us out and get our rooms ready for the next guests even though it was only 8.30.a.m. This meant the suitcases were taken from our room while we were still eating breakfast. When we returned to the room it was open and the bed was already being made which gave us a bit of a shock. This also unfortunately led to several papers (including the flight e-ticket!)and magazines, which had purposely been left on the table, being thrown away by the maid. As these were already in the rubbish they were unrecoverable. The reception staff on this occasion were NOT very helpful.
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The breakfast was beyond expectations and of a very high standard indeed.
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A hotel with not only the perfect location, but also the perfect ambience for a few days in Venice. The back garden was an idyllic place to relax away from the hustle and bustle out front (though there might be a lot of mosquitos there in summer!)The beds and pillows were very comfortable and there was a lovely fragrance all through the hotel.
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Ecrit par maria martino, san jose, California, United States
We had the family room and it was very spacious, well decorated and very private. It was perfect for a family looking for hotel style accomodation.
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A beautifully decorated hotel in an excellent location. Great value for money. Ask for the family room if you are traveling with your family. The room is really great value for money. It is cheaper than having 2 rooms and the room is spacious, beautifully decorated and very private. It has 4 beds,a dining table and sofa.
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Ecrit par Barry Brindley, United Kingdom
An excellent experience for our second honeymoon
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Ecrit par elvia russo, IVANHOE VICTORIA 3079, Australia
we were fortunate to be upgraded to a spectacular room.
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Unbelievable. The decor is typical of venice. It is a clean property. A little walk from san marco square however a good thing as it can be very crowded. A lovely bar downstairs for a night cap. A little expensive but that is venice. We would definetley recommend this property.
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Ecrit par Judith Treadwell, New Zealand
The accommodation was excellent with superb views over the Grand Canal and harbour.
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Excellent but expensive by international, but perhaps not Venetian, standards
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Ecrit par david solomon, United Kingdom
Manager & staff were very helpful.
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v. pleasant & convenient
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Ecrit par Sarah Morgan, Switzerland
The room was extremely small (but nicely furnished). I paid extra for a view over the lagoon, but it was incredibly noisy in the evening/night. There are benches directly outside the hotel for passers-by to sit on - and they do, way past midnight. I could follow entire conversations from my bed. If you can't stand the noise, then you have to close the window and either suffocate or put up with the air- conditioning.
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I would mention that rooms on the lagoon side can be extremely noisy.
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Fabulous decor. Good, but over-priced (like most hotels in Venice).
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Ecrit par Marin Fuchs, 80335 München, Germany
At breakfast a lot are not included. (Juice, eggs and so on....)
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A very nice Lagoon View, the rooms very clean, the restaurant isn´t a first class restaurant and the staff were not very polite. Next time we will go to the hotel danieli.
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Ecrit par HOWARD SMEDLEY
Very Easy
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The room we had was magnificent. Far better than it appeared on the web. In general, the external appearrance of the hotel does not do justice to the interior.
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Internal features are spectacular
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Couldnt be a better experience in Venice
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Ecrit par IAN PRICE
The fact that the Hotel has its own landing stage is a great benefit. However, this means that guests should use a private Water Taxi - the crowds at the airport landing / departure point for water taxis and the vaporetto leads to chaotic situations.
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We stayed in the Angels Suite and were very pleased with the accomodation. The maid service was excellent.
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No problem with storing our luggage during our last day - we had a late flight and wished to enjoy a full last day in Venice.
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The quality of the food and the inventiveness of the menu in the Met Restaurant is outstanding.
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A jewel of a place. Extremely comfortable with first class service, but preserving old world style - a rarity in these days of franchised ownership.
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Ecrit par Thomas
Really enjoyed the hotel and accomodations.
Very friendly and helpful staff. Great location.
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Would highly recommend.
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Ecrit par morton
The personnel at the Hotel Metropole were exemplary; their humor and welcoming attitude made our stay so much more enjoyable.
The Hotel Metropole is a wonderful spot; adjacent to St. Mark's Square and fronting the Grand Canal. Whenever we venture back to Venice, the Metropole will be our accomodations.
Morton Baird
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Ecrit par Susan
Our water view was very nice. I thought a canal would be a narrow body of water and was pleasantly surprised to find a large expanse.
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very lovely, well located hotel and the food was fabulous in the hotel restauant.
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Ecrit par JACKIE
Hotle was gorgeous, espevially arriving by water taxi.
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Lovely hotel and fantastic staff who would do anything for us. 100% satisfaction and we will go back.
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Beautifully furnished, and yet friendly family-run hotel. Great location and really helpful staff.
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Ecrit par Paul
It was wonderful to arrive by water taxi right at the Hotel's canal entrance and not have to struggle through the streets of Venice with luggage.
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Our rooms had lovely Lagoon views just as we requested. Breakfast was wonderful and the courtyard garden was great for relaxing in after a good day of sightseeing, walking and shopping in Venice.
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None, your website and the hotel's own website had everything covered.
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An excellent well positioned hotel with very friendy and polite staff. The rooms were well furnished and the buffet breakfast was excellent. Overall a very enjoyable stay and a hotel we would happily return to when in Venice again.
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Ecrit par Jill
I enjoyed the water taxi from the airport and the door on the water at the Metrople was a real novelty.
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I had a wonderful stay and would thoroughly recommend the Metropole to all my friends. The breakfast room is lovely and a great start to the day.
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Very friendly and wishing me well.
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Probably the historic background to the Hotel.
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Very central, safe and comfortable.
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Ecrit par Judy
Delightlful.
Everything about the Hotel is absolutely lovely. The staff are all exceptionally friendly and welcomming. One relaxes immediately in the delightful surroundings. It was our second visit to the Hotel Metropole, and we hope to return again to enjoy the experience.
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Everywhere you look there is something to delight the eye. Make sure you peek into the telephone box at the bottom of the stairs!
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Just go and stay there.
After a long walk around the wonderful city of Venice it is fabulous to be able to relax in the delightful lounge with a glass of Prosecco, reflect on your day, and look forward to a dining experience in the Hotel restaurant. The puddings are to die for!
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Lovely. See above.
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Ecrit par Sebastien
Everything was wonderful, except for the weather but I dont think you could of help in that respect!
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Venise in a whole is a very ewpensive city, so compared with the prices in general it was good value for money.
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I cant remember if its on the website but the food is excellent but again very expenses.
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A beautiful hotel, with romantic rooms, on the grand canale, I would definately recommend it.
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Ecrit par Joan Solaini
Really wonderful to arrive by water taxi, my guests who had never before been to Venice really loved that. Wonderful to be on the lagoon front and near San Marco, I could let the teenagers out to roam and know they could find their way back again--a comfort for me and a great adventure for them!
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Great staff, really friendly, great location, wonderful public rooms, good restaurant. I would definitely recommend it to my friends. We had a memorable and special celebration in the restaurant and the entire weekend is something we will all long remember.
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Ecrit par Peter
High quality of public rooms and courtyard garden, excellent restaurant and light meals, exceptionally good staff throughout.
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Ecrit par Dyana
Whenever we met staff in the hotel they always paused what they were doing to say hello and make way for us. We used the hotel's free water taxi service to Murano which was very convenient. The downside was the return trip - we were not taken back to our hotel, but to a spot on the opposite side of Venice, quite a distance from both the hotel and San Marco Square.
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Very elegant and luxurious. We were thrilled with our room and the fabulous view of the lagoon. The bathroom was large and modern and had a great shower. We would recommend the hotel to anyone and would stay there again.
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Ecrit par Edward
We enjoyed the hotel very much... it's lovely. The private water taxi takes you directly to the front step, the only way to go in Venice. Well worth the extra cost. Location is perfect, right on the canal.
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Our room was on the very top floor with a small terrace overlooking the canal. A lovely place for morning coffee and afternoon wine.
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Ecrit par stevi
We took a water taxi from the mainland train station to our hotel. it was a very enjoyable experience. A beautiful introduction to Venice.
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The hotel is in a great location, the staff is very pleasant,the room was surprisingly large (we had a quad,2 nice queen beds)and the bathroom was modern. My only suggestion is to update the furnishings in the room (very old and sparse.) My husband and I had stayed at this hotel 20 years ago and I don't think the furniture has been updated since. The breakfast spread was great!
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Great breakfast,included in price. Free shuttle to Morano.
The pictures on you web are a little misleading and because the hotel lobby is so dark the first impression of the hotel is not that great.
Overall it is a nice place to stay.
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Very venice.
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Ecrit par David
Charming and efficient hotel, convenient to
all amenities and with a helpful and polite management and staff.
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Ecrit par Deborah
Staff were polite and efficient but not friendly. After a stay at the Hermitage Hotel in Florence, where staff couldn't have been nicer, we cou;dn't help but notice the change in attitude.
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The room we were given was amazing as was the bathroom. Even better were all of the extras...the plush bath sheets, bath salts, slippers and bathrobe.
The hotel restaurant was closed something we were not aware of until arrival.
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This hotel was the last stop on our trip. The staff were aware of the time of our flight and were very attentive to the details of making sure we arrived at the airport on time.
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We had to change our reservation prior to arrival. The staff were courteous and helpful over the telephone during this transaction.
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Although not a bargain, a stay at the Hotel Metropole is a wonderful experience. The hotel itself has an exotic feel to it and the rooms are extravagant with marble baths, candelabra, and gorgeous beds. When we walked into our mino suite, the first words ou of my mouth were 'WOW'. The location couldn't be better.
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Ecrit par Judith
I didn't arrangge for someone to meet me.
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It said there was internet available and
there wasn't. The rooms were nice. However,
I could here people in the next room, late
at night.
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The staff was great.
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I would say it's next to the 'Danieli' for
half the price.
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Ecrit par steven
had an initial problem with our room and staff where very helpful in swapping our room to our complete satisfaction
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very central and value for money
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Ecrit par Hope
I would recommend to a friend without hesitation.
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Ecrit par Christine
Advice on payment for water taxi from airport to hotel and back which seems to vary each time we visit.
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Lovely setting and luxurious hotel. Excellent food.
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Ecrit par Mary Jo
It was a delightful stay, the room was lovely, the breakfast delicious, and the decor was great fun. Thanks!
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Ecrit par Elias
The hotel restaurant was highly recommended by the concierge.
Re dinner:
We found the food only adequate and expensive. The service was very very slow. One waiter and one assistant worked the whole restaurant (2 rooms). We waited one half hour for a second glass of wine. The waiter was obviously overworked/tired.
The breakfast was lovely . Great service too.
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we had stayed at the metropole for our 25th anniversary. This visit was to celebrate our 50th anniversary. We advised the hotel. We didn't expect any special recognition. But a note from the manager would have been nice.
We went on a cruise after our stay and the captain acknowledged our anniversary.
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Efficient. Did a good job arranging special transportation for a disabled friend.
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Vaporetti or motor boats under bedroom windows can be noisy early in the morning.
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Lovely location and friendly staff. But dine elsewhere.
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Ecrit par Cynthia
It would have been bery helpful to receive directions from the airport to the hotel. It was extremely confusing as to how to get to the water taxis and which taxi to take, which stop to get off at etc. We ended up having to haul our luggage (with children) 6 blocks over bridges to the hotel. That was after 24 hours of travel from Canada.
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Great location. Beautiful hotel. Very palacial and elegant. Excellent room for a family.
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Fair price compared to other sites in Venice. We were very pleased with the hotel.
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Directions via water taxi and the appropriate stop to get off. Fair price to pay for water taxi.
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Elegant clean and comfortable especailly for families that need to be together in a large room. Great location and views
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Ecrit par Gayle
Mostly what I expected. Although noisier than I expected due to the boat dock, with the shutters, it was not a problem for sleeping. Not as opulent as I thought it looked on the website.
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There was some confusion at checkout. I thought when we left our bags with the concierge in the morning we were checked out, but when we picked them up later, the staff expressed concern that we hadn't checked out properly. We are used to the 'express' checkout offered in many large hotels, and thought our credit card was on file.
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Perhaps a little more detail about taking the public water taxi from the airport.
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Great location, easy to get to, nice hotel but not worth the price.
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Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de100% dont100% relative au check-in et89% relative au check-out. | |
Ecrit par Anonyme
None that I can think of.
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Great! I'd recommend it to everyone.
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Ecrit par Anonyme
Had a great time. It was the second time I've stayed at the Metropole. I definately will return.
JM
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Ecrit par Anonyme
-The food is exceptionaly good.
-The Barman is of the highest caliber.
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-A hotel that pampers you.
-Try the Angels suit,realy majestic.
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Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de100% dont100% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
I was a bit disappointed with the front desk staff. They always seemed a little annoyed having to stop to talk to me or explain something to me. Also, I had e-mailed to ask them to make a reservation for the Secret Itineraries tour and they had e-mailed back that we had a reservation. However, when we got there they didn't seem to know what time the reservation was and when we went there it turned out we didn't have one.
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Great location. Nice room with plenty of drawer/closet space. Nice modern bathroom. Excellent breakfast with wonderful staff in the breakfast room.
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Ecrit par Anonyme
Superb hotel that is difficult to fault.
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Superbly appointed, perfectly located hotel. Very high standards of accommodation and service.
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Ecrit par Anonyme
very friendly the staff were extremely helpful and informative.
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an extremely comfortable hotel. breakfast selection was superb and staff all cheerful and attentive.the bedroom was beautifully serviced throughout out stay.the hotel surpassed all our expectations and we would highly recomend to friends.
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the final invoice was ready when we checked out and all details including bar meals, drinks etc. were correct. they also ordered our water taxi which arrived exactly on time.
we were very impressed.
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no.
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fantastic hotel, fantastic location.good food
all you could want from a venice hotel.
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Ecrit par Anonyme
A superb hotel, very relaxing and inviting with excellent and professional staff
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Ecrit par Anonyme
Wonderful!
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no
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Hotel on the Grand Canal, very nice and romantic. Charming and outstanding.
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Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de100% dont83% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de87% dont91% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de87% dont91% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de87% dont91% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de87% dont91% relative au check-in et78% relative au check-out. | |
Ecrit par Anonyme
Location was perfect.
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No need.
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Well-located, but as with all hotels in Venice, expensive.
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Ecrit par Anonyme
THEY DIDN'T WANT TO CHECK US OUT BEFORE WE LEFT--AT 4:00 AM --AFRAID WE MIGHT SPEND ON THE MINI-BAR OR PHONE BETWEEN MIDNITE AND 4:00??--WOULD HAVE PREFFERED THAT TAKEN CARE OF.
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Ecrit par Anonyme
There were some additonal services that weren't mentioned on the website like boat trips to Murano.
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please see box 10.
I would like to say that I was very impressed with your website. I found it informative, great lay out and easy to use, the hotels all responded quickly and efficiently to my queries and all the information was relevant.
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Fantastic location, incredible food, great decor.
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Ecrit par Anonyme
It would have been useful with e-mail access. Many hotels has a computer available to check e-mails on.
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Ecrit par Anonyme
We ordered a double bed, we had 2 beds pushed together. Having said that our stay was very comfortable
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Very friendly, clean, excellent service and comfortable
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Ecrit par Anonyme
Yjr room was spacious but was within the roof-space and had almost no daylight - just a tiny obscured window. The lighting in the room was very dim and inadequate.
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Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de100% dont66% relative au check-in et61% relative au check-out. | |
Ecrit par Anonyme
L'hôte n'a pas fait de commentaire spécifique, bien qu'il ait évalué son séjour avec un pourcentage de satisfaction générale de79% dont83% relative au check-in et61% relative au check-out. | |
Ecrit par Anonyme
The hotel staff were polite but NOT friendly or helpful
We would not recommend this hotel because of this factor
We had a complaint about a caller at three a.m. to the room one night and virtualy no apology was forthcoming
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The hotel charm and decoration was good
The oganisation for Breakfast was terrible with lack of food -tables unclean -staff not trained
No management to oversee the room
Chaos is a good word
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Courtesy but no charnm and overcharged for mini bar!
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This hotel needs someone to come in and tell the mangement how to give service
The car parking is bad and the help to get from the car park to hotel was NIL - we asked fro help which was ignored and refused
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I would say Do not stay at this hotel if you want kindness helpfullness and service.
A hotel of this standard should have better staff and good management that is visble to the visitor
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